FAQs Guide

1. What is a Fuspay data-only eSIM and how does it differ from a traditional SIM card? A Fuspay data-only eSIM is a digital SIM enabling devices to access data and remain globally connected without a physical card. With Fuspay eSIM, your device can automatically switch to local networks, ensuring seamless international connectivity.

2. Can my current phone or device use a Fuspay eSIM? To ensure eSIM compatibility, verify that your device isn’t carrier-locked. Then, explore the settings to check if your phone supports adding an eSIM. For further assistance, please consult the list of eSIM Compatible Devices.

3. How do I set up my Fuspay eSIM? Setting up your Fuspay eSIM typically involves scanning a QR code provided by your network carrier or using a mobile app, instantly adding the eSIM profile to your device. Detailed instructions and support are available for the activation process.

4. Is it possible to use my Fuspay eSIM when travelling abroad? Fuspay eSIMs are ideal for international travel, allowing you to subscribe to international plans or switch to local providers easily, and at more competitive rates than traditional roaming services.

5. Can I keep my existing mobile number with Fuspay eSIM? Yes, you can retain your current mobile number when switching to a Fuspay eSIM.

6. How secure is an eSIM? eSIMs offer enhanced security with reduced risks of physical theft or loss and encrypted data storage, protecting against cloning and unauthorized access.

7. What happens if I want to change devices? A Fuspay eSIM’s QR code is only valid for one device. To switch devices, a new Fuspay eSIM purchase is required.

8. Are there any additional costs associated with using a Fuspay eSIM? Upon purchasing a Fuspay eSIM, there are no subsequent costs; the only limitations are those defined by the terms of your selected plan.

9. Can I recharge my Fuspay eSIM? Yes, Fuspay eSIMs can now be topped up like regular SIM cards. When you purchase a data plan and use up your current package, you can renew or add more credit to continue enjoying uninterrupted service, without needing to buy and activate a new eSIM each time.

10. Can I have multiple Fuspay eSIMs on my device? Yes, most devices that support eSIM technology allow you to store multiple eSIM profiles, which means you can switch between different carriers or data plans according to your needs without removing a physical SIM card.

11. Can I use my Fuspay eSIM in a country that is not listed in my data plan? If your data plan does not include the country you are travelling to, you will not be able to use your Fuspay eSIM there. It’s important to ensure that your data plan covers your travel destinations.

12. How do I manage my Fuspay eSIM data usage? Our network carriers provide SMS reminders when your data package drops below 10%, you have run out of data, or your data is expiring in less than one day. You may not receive the SMS due to restricted roaming settings on your device. We recommend planning your data usage in advance or you can track and manage your Fuspay eSIM data usage through your device's settings.

13. Is a phone number provided with a Fuspay eSIM? A Fuspay data-only eSIM is a digital SIM enabling devices to access data and remain globally connected without a physical card. With Fuspay eSIM, your device can automatically switch to local networks, ensuring seamless international connectivity.

14. Which mobile network will Fuspay eSIM connect to? Fuspay eSIM connects to various mobile network operators worldwide. In countries where it is eligible, your eSIM will automatically connect to a major local network, depending on the plan you have purchased.

15. Can I delete eSIMs on my phone? Yes, you can delete Fuspay eSIMs from your phone settings, but you should only do so if you have fully used your data package or its validity has expired. It’s important to note that once an eSIM is deleted, it cannot be restored, and you will need to purchase a new one.

16. Can I load my Fuspay eSIM before I travel? We recommend purchasing and activating your Fuspay eSIM before you leave for your destination. By doing this, your eSIM will be operational upon arrival, ensuring you avoid any inconvenience.

17. How to manually activate my Fuspay eSIM for iPhone?

• Go to Settings

• Tap on Mobile Data

• Select “Add eSIM” in the “SIMs” section

• Choose “Use a QR code”

• At the bottom of the page, tap “Enter details manually”

• Fill in the following fields:

  • SM-DP+ Address:

  • Activation Code:

  • Confirmation Code: (leave this field empty)

• Click 'Next' at the top and follow the on-screen instructions to complete the installation.

18. How to manually activate my Fuspay eSIM for Android?

• Open Settings

• Go to Connections

• Select SIM card manager

• Tap ‘Add eSIM’

• Choose ‘Scan QR code’

• Tap ‘Enter activation code’

• Enter the activation code and press ‘done’

• Tap ‘Add and use it now’ Your profile will then be installed and activated. Steps may vary slightly depending on the device manufacturer. For details, please check with your device provider.