Overview
Automated Transaction Resolution
The resolution API is designed to minimize customer support issues when transactions fail on Axis. Below will explain how it works, its purpose, and a couple of considerations to enhance its effectiveness.
How the Resolution API Works
The resolution API serves as a proactive tool to manage transaction delays on Axis. Here’s the process:
Trigger: When a transaction takes longer than 1 hour to complete on your system, flag it as an issue.
Logging: Call the API to log key details about the transaction—as provided in the documentation.
Auto-Fix Attempt: The system then attempts to automatically resolve the issue. This could involve retrying the transaction, checking network connectivity, or verifying account details, depending on the common failure points in our setup.
Escalation: If the auto-fix fails, the API flags the issue for our technical team to investigate and resolve manually.
This streamlined workflow ensures that transaction delays are addressed quickly, either automatically or by our team, before they escalate into customer complaints.
Purpose and Benefits
The primary goal of this API is to minimize customer support issues and improve customer experience by reducing transaction failure rates. Here’s how it achieves that:
Proactive Issue Detection: By monitoring transactions in real-time and logging those exceeding the 1-hour threshold, the system catches problems before customers need to report them.
Reduced Support Load: Automatically fixing common issues decreases the number of support tickets, saving time and resources for both your team and your customers.
Lower Failure Rates: Resolving delays—whether automatically or manually—helps ensure more transactions complete successfully, enhancing reliability and trust in your service.
Better Customer Experience: Faster resolutions mean fewer frustrated customers, which can boost satisfaction and loyalty.
In short, this API shifts your approach from reactive to proactive, tackling transaction issues head-on to keep your operations smooth and your customers happy.
Key Considerations :
To make the most of this API, see the image below to see the flow of how “Transaction Resolution” should be implemented on your app.
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